Returns

Return Policy
Return your purchase within 60 days for a refund. Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.

Return Guidelines:

  • ¬†You are responsible for all return fees. Return fees are non-refundable.
  • ¬†Lost returned shipments are not the responsibility of Spruce Meadows.
  • CLEARANCE ITEMS: Clearance items are non-refundable and non-exchangeable. All sales are final.

Refund Process and Timeframe:

  • Refunds will be processed to the original method of payment within 10 business days upon
    receipt of returned item to Spruce Meadows.
  • Shipping fees are non-refundable.
  • The warehouse will inspect merchandise sent back for a refund and reserves the right to
    reject returns.
  • Once the return has been processed, you will receive a return email confirmation.
  • Depending on the credit card company, it may take an additional 2-10 business days after
    the credit is applied for it to post.

Return Address:

Spruce Meadows
18011 Spruce Meadows Way SW, R.R. 9
Calgary, Alberta, Canada
T2J 5G5
Attn: Online Store Returns